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​DATA PROTECTION & PRIVACY POLICY

Life Coaching With Horses (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.

 

This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our services, visit our website, or communicate with us.

 

We comply with:

 

  • The UK General Data Protection Regulation (UK GDPR)

  • The UK Data Protection Act 2018

  • Applicable US and California privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the CPRA, where relevant

 

 

1. Who We Are

 

Life Coaching With Horses provides life coaching, Equus Coaching, workshops, retreats, and experiential learning services, delivered both online and in person.

 

We are based in the United Kingdom and operate in accordance with UK data protection law. We also work with international clients, including those based in the United States and California.

 

Data Controller:

Jackie Archer

📧 info@lifecoachingwithhorses.com

🌐 www.lifecoachingwithhorses.com

 

We are registered with the UK Information Commissioner’s Office (ICO).

ICO Registration Reference: ZB868080

 

 

2. What Personal Data We Collect

 

We may collect and process the following categories of personal data:

 

 

Identity & Contact Information

 

  • Name

  • Email address

  • Phone number

  • Location (city, state, or country)

 

 

Service & Booking Information

 

  • Session, workshop, or retreat bookings

  • Attendance records

  • Intake or pre-work form responses

  • Preferences related to participation (e.g. dietary requirements)

 

 

Health or Background Information (Limited & Optional)

 

  • Information you voluntarily choose to share that is relevant to your coaching goals or participation

    This information is provided with your explicit consent.

 

 

Payment Information

 

  • Invoicing and transaction details

    We do not store full card or banking information. Payments are processed securely via third-party providers such as Stripe or PayPal.

 

 

Website & Technical Data

 

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visits

 

This data is collected for website analytics and service improvement.

 

We do not knowingly collect personal data from children under the age of 13.

 

 

3. How We Use Your Personal Data

 

We use your personal data to:

 

  • Deliver coaching sessions, workshops, and retreats

  • Communicate with you about bookings and services

  • Manage scheduling and attendance

  • Provide customer support

  • Meet legal, tax, and regulatory obligations

  • Improve our website, services, and offerings

 

Marketing communications are sent only where you have opted in. You may unsubscribe at any time.

 

 

4. Lawful Bases for Processing (UK GDPR)

 

We process personal data under one or more of the following lawful bases:

 

  • Consent – where you have given clear permission

  • Contract – where processing is necessary to provide services you have booked

  • Legal obligation – for compliance with legal and tax requirements

  • Legitimate interest – for operating and improving our services, balanced against your rights

 

 

5. Your Rights

 

 

Under UK GDPR

 

You have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

 

 

For California Residents (CCPA/CPRA)

 

You also have the right to:

 

  • Know what personal information we collect and why

  • Request deletion of your personal information

  • Opt out of the sale or sharing of personal data (we do not sell personal data)

  • Not be discriminated against for exercising your privacy rights

 

To exercise any of these rights, contact:

📧 info@lifecoachingwithhorses.com

 

 

6. International Clients and Data Transfers

 

Life Coaching With Horses operates from the United Kingdom. If you are located outside the UK, including in the United States or California, your personal data may be transferred to and processed in the UK.

 

Where third-party service providers are used outside the UK (for example, cloud-based platforms), appropriate safeguards are in place, such as:

 

  • Standard Contractual Clauses

  • Recognised international data protection frameworks

 

By engaging with our services, you acknowledge and consent to the international transfer and processing of your data in accordance with this Privacy Policy.

 

 

7. Data Retention

 

We retain personal data only for as long as necessary to provide services, meet legal obligations, and uphold professional standards.

 

Our record-keeping practices vary by service type:

 

 

Workshops, Retreats, and Group Experiences

 

  • We do not keep individual coaching or therapeutic notes for workshops, retreats, or group events.

  • We may retain:

     

    • Attendance records

    • Booking and payment information

    • Any pre-work or feedback forms submitted voluntarily

 

 

1:1 Coaching Sessions

 

  • For individual clients, we may retain:

     

    • Attendance records

    • Brief, high-level theme notes relating to session focus

  • These notes are non-clinical and do not constitute psychotherapy or medical records.

 

 

Typical Retention Periods

 

  • Client contact details: up to 6 years after last engagement

  • 1:1 attendance and theme notes: up to 6 years

  • Financial records: 7 years (tax purposes)

  • Marketing opt-ins: until consent is withdrawn

 

After the retention period, data is securely deleted or anonymised.

 

 

8. Data Security

 

We use appropriate technical and organisational measures to protect your data, including:

 

  • Secure cloud-based systems

  • Password protection and access controls

  • Restricted access to authorised persons only

 

 

9. Cookies and Website Analytics

 

Our website uses cookies and analytics tools (such as Google Analytics) to understand site usage and improve user experience.

 

Cookies may collect anonymised data such as:

 

  • Pages visited

  • Time spent on the site

  • General location data

 

You can manage cookie preferences through your browser settings.

 

 

10. Data Sharing

 

We do not sell, rent, or trade your personal data.

 

Data may be shared only with:

 

  • Secure payment and scheduling providers

  • Website analytics providers using anonymised data

  • Legal or regulatory authorities where required by law

 

All third-party providers are subject to appropriate data protection obligations.

 

 

11. External Links

 

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

 

 

12. Policy Updates

 

This Privacy Policy may be updated periodically to reflect legal, regulatory, or operational changes. The most current version will always be available on our website.

 

 

13. Contact Details

 

Life Coaching With Horses

📧 info@lifecoachingwithhorses.com

🌐 www.lifecoachingwithhorses.com

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